FAQ

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Drivers will need to be between 25 and 69 years of age and held their licence for at least 2 years.

Drivers must hold a UK driving licence with B category.

Drivers can have up to 3 penalty points. If they have more than this we will have to contact our insurers to ensure they are happy to cover the driver and an excess charge may be required. Please contact us if you or any driver has more than 3 points.

We also need to know if any driver has had one or more accidents in the last 5 years

All drivers will need to be approved by our insurers.


Yes. There are 2 different deposits we require.

HIRE DEPOSIT

Customers will be required to pay a 25% non refundable booking deposit.
The full balance will be due within 6 weeks of the due date. Please note that while the deposit is non refundable we will happy make one change to your booking free of charge so you can choose new dates if needed

SECURITY DEPOSIT

A £1000 security deposit is required at the time of collection. This will be returned once the motorhome has been fully checked to ensure it has been returned in the same condition as when collected.
No

Our motorhome are for UK use only
No.

All of our motorhomes have manual transmission
The price includes:

Insurance for 1 driver in the UK.
VAT.
Breakdown cover.
Full handover demonstration.
Free storage of your vehicle while you using our motorhome.


The following cancellation charges will apply:

More than 6 weeks before: booking deposit will be retained
6 weeks – 2 weeks: 50% of total hire charge will be retained
2 weeks – No Show: 100% of total hire charge will be retained
Yes.

We offer free parking for 1 car or small van while you are using our motorhome.
If you are interested in taking a pet with you please email or telephone us first with details of your pet(s) so we can make a decision.

The cost of taking a pet is £40 per pet per booking.

Dependant on your pet, we might require a £1500 security deposit instead of £1000

COLLECTIONS
Motorhomes can be collected from 12h00 to 15h00 on a Monday to Friday and from 10am to 12h00 on a Saturday. This will allow ample time for us to give a full handover and demonstration.

RETURNS
Return times are 09h00 to 11h00 on a Monday to Friday and 10h00 to 11h00 on a Saturday.

Yes all of our motorhomes are fitted with a TV/DVD player.
Yes you are more than welcome. Please ensure you add the bike rack option at the time of the booking
Minimum booking lengths are 4 nights. Please note that the longer you book the cheaper it will be.

Maximum booking lengths are 90 nights for all bookings made online. Please telephone or email us if you require any longer lengths than this.
All of our motorhomes are up to 3500kg and these can be driven on a normal UK car licence which is category B or equivalent.

We only currently accept UK driving licences.
Yes. We allow one change (or postponement) free of charge as long as we given 14 nights notice before the original hire date.

If you are not able to go for the dates you have booked we are happy to change it as long as the motorhome is free for the requested dates and that dates do not include special event days such as Goodwood Festival of Speed.

If you would rather postpone your hire and do not have a date to rearrange to please let us know as soon as you can. We will then postpone your booking and wait until we hear from you with new dates.


Please feel free to phone or email us.
Th easiest way to book your campsite is by simply calling their service centre on 024 7647 5426 for Club Sites or 024 7647 3008 for their Camping in the Forest sites and let the advisor know that you are booking under the Privilege Scheme.

A minimal deposit will be taken and upon arrival at the Club Site, your due balance will be discounted accordingly on presentation of the Privilege key fob provided.

Alternatively, you can make a non-member booking online and follow the same process at https://www.campingandcaravanningclub.co.uk/