Vehicle Hire Terms & Conditions
'This Agreement' means the Rental Agreement, the Insurance Motor Rental Agreement and these Terms and Conditions. In the event of any discrepancy between these Terms and Conditions and any other JMG (Southern) Limited TA Meridian Motorhomes literature, the provisions of these Terms and Conditions apply.
‘Meridian Motorhomes’, ‘Meridian’, ‘Lessor’, ‘We’ or ‘Us’ means JMG (Southern) Limited (company number: 02029382) whose registered main office is Unit 7 Church Farm, Old Park Lane, Bosham, Chichester, West Sussex PO18 8EX
‘Customer' or ‘Hirer’ means the person or persons nominated as the hirer under the heading 'Hirers Name / Contact' on the Rental Agreement, any person whose credit or debit card is presented in payment of the customer's charges, or any person who deems themselves to be the legal entity and ultimately responsible for the motorhome. Should the legal entity be different from the driver, then full name, address and contact phone numbers must be supplied.
‘Rental Period' Means the hire period as stated on the Rental Agreement or any agreed variation thereof and any additional period during which the vehicle is in the customer's possession or control.
1) Depot Address
Unit 7 Church Farm, Old Park Lane, Bosham, Chichester PO18 8EX
2a) Depot hours
Monday to Friday: 09h00 - 16h30 • Saturday: 10h00 – 15h00 • Sundays & Public holidays: closed, unless by prior arrangement Winter hours:
2b) Collection Hours
Monday to Friday: 12h00 – 15h00 • Saturday: 10h00 – 12h00 • Sundays & Public holidays: closed, unless by prior arrangement
2c) Return Hours
Monday to Friday: 09h00 – 11h00 • Saturday: 10h00 – 11h00 • Sundays & Public holidays: closed, unless by prior arrangement
3) Hire rates quoted include:
- VAT (20%)
UK standard vehicle insurance*
UK Standard equipment & breakdown**
*Insurance loading. In some cases, JMG (Southern) Limited TA Meridian Motorhomes will incur additional charges if the driver to be insured has a traffic conviction, more than 1 insurance claim or is in an occupation which is deemed high risk. These charges will be passed onto the customers. ** JMG (Southern) Limited TA Meridian Motorhomes will supply full breakdown cover to cover any mechanical faults to the base chassis of the motorhome. Any call out charges necessitated by the client through operator error, e.g. a flat vehicle battery, wrong or insufficient fuel, keys locked in Motorhome etc. will be the responsibility of the client.
4a) Minimum Hire
This ranges from 3 to 4 nights depending on the season. JMG (Southern) Limited TA Meridian Motorhomes reserves the right to increase the minimum hire period for certain events.
4b) Maximum Hire
The maximum hire period of hire is 28 nights.
5) One-way hire
At our discretion JMG (Southern) Limited TA Meridian Motorhomes can only arrange one-way hires where collection has taken place at our depot and the vehicle is returned to an alternative location. We are unable to deliver the motorhomes to a location. Availability is not guaranteed,and is only on a request and confirm basis at the time of booking. Prices are per motorhome. Normal return times and conditions apply unless otherwise agreed in advance.
Availability is on a request and confirm basis at the time of reservation. A reservation is only binding after it has been confirmed by JMG (Southern) Limited TA Meridian Motorhomes and a deposit payment of 25% of the total hire cost has been received. Our terms and conditions including cancellation policy apply from this point onwards. Once the reservation is confirmed, a confirmation email will be sent out to the client. Settlement of the remaining balance will be due six weeks prior to departure. JMG (Southern) Limited TA Meridian Motorhomes reserves the right to cancel the booking if payment is not received six weeks prior to departure. Payment is by credit card (Visa or MasterCard only), debit cards or bank transfers in Pounds Sterling.
For late bookings (less than six weeks before departure) the full rental price is payable on booking. Vehicles will not be released without full payment being completed.
7) Cancellation charges
More than 6 weeks before: 25% of total hire cost or Booking Deposit (whichever is greater) • 6 weeks - 2 weeks: 50% of total hire charge • 2 weeks - No Show: 100% of total hire charge JMG (Southern) Limited TA Meridian Motorhomes cannot postpone or transfer money from one hire to another. JMG (Southern) Limited TA Meridian Motorhomes reserves the right to amend our cancellation policy for certain events.
9) European Travel
10) Ireland Travel
11) Motorhome Collection & Return
Collection: Please allow 1 hour for the hand-over at the depot - to complete the documentation and demonstrate your vehicle to you. All drivers need to be present on collection of the motorhome and bring their full valid licence and passport and credit or debit card for security deposit. Please see section 25, Drivers for further details. Note: JMG (Southern) Limited TA Meridian Motorhomes will make every effort to have your motorhome ready for the collection time you have selected however JMG (Southern) Limited TA Meridian Motorhomes cannot guarantee that your vehicle will be ready for this time. Should this be the case no refunds will be due to you, there will be no extension of your hire, and the motorhome will still be required to be returned in accordance with the details set out below.
Return: The vehicle must be returned on the correct date, and before the time stated on the rental agreement - please allow 1 hour for the hand-over at the depot. Vehicles must be returned undamaged, with a full tank of diesel and gas, empty waste water and toilet cassette and the interior clean and in the same condition as they left the depot, otherwise a charge will be made for additional Valeting and or Upholstery cleaning. In addition, a separate toilet cleaning fee will apply if the toilet waste tank is not empty on return. Please see section 15, Rental and other charges for further details. Please note: there are no toilet emptying facilities at JMG (Southern) Limited TA Meridian Motorhomes depot so this must be emptied prior to return.
Late return: If you will be late returning, JMG (Southern) Limited TA Meridian Motorhomes must be advised immediately. Failure to advise may result in prosecution for driving whilst uninsured. An additional charge of £100.00 per hour will be payable for all late returns.
12) Motorhome Systems
JMG (Southern) Limited TA Meridian Motorhomes will carry out a full Pre-Checkout Inspection (PCI) on every motorhome before the commencement of hire. The PCI involves testing every system on board the motorhome to ensure they are operating correctly. In conjunction with this the hirer will be taken on a tour of the motorhome and shown how each system works. Should an onboard system fail during your hire, JMG (Southern) Limited TA Meridian Motorhomes will make every effort to remedy the fault whilst you are away but in some circumstances this may not be possible and JMG (Southern) Limited TA Meridian Motorhomes cannot be held responsible and will not refund any monies should a loss of service be encountered nor have any obligation to provide a replacement vehicle. In the case of winter hire, JMG (Southern) Limited TA Meridian Motorhomes will not be and cannot be held responsible in the event of any damage or inconveniences caused by freezing conditions. This is the responsibility of the hirer.
13) Vehicle acceptance
I acknowledge having received the Vehicle in a clean condition and in sound working order in accordance with the Motorhome Handover Checklist and with a full Diesel tank, full LPG gas bottle and full water tank.
I acknowledge that JMG (Southern) Limited TA Meridian Motorhomes will not refund to me any monies if the Vehicle is returned or I cease to have use of the Vehicle or an item of equipment on the vehicle prior to the return date for any reason e.g. Accident, weather, theft or damage.
14) Change of Vehicle
JMG (Southern) Limited TA Meridian Motorhomes reserves the right, at its absolute discretion, to substitute a comparable or superior Vehicle for the Vehicle ordered. In that event, I shall not be liable for any increased rental pertaining to the substitute vehicle. Such substitution shall not entitle me to any refund and does not constitute a breach of this Agreement.
15) Rental and Other Charges
I will pay JMG (Southern) Limited TA Meridian Motorhomes;
a) All rental charges
b) The security deposit.
c) Administration fee of £25.00 per amendment of a confirmed booking or per penalty charge notice received.
d) The nominated valeting fee and /or upholstery cleaning fee of £40 per hour if the Vehicle is not returned with the interior in a clean condition
e) The nominated additional fee of £75.00 if the toilet and waste water tank are not emptied prior to the return of the Vehicle.
f) The cost of refilling either the Diesel and or the LPG tanks should either tank not be returned completely full; Diesel charges: • ¾ to full = £75.00 • ½ to ¾ full = £90.00 • ¼ to ½ full = £120.00 • empty to ¼ full = £140.00 LPG charges: • £25.00 regardless of level
g) The Late fee of £100.00 per hour should the vehicle be returned after the agreed time as stated on the rental agreement
h) The nominated cancellation fee in the event of cancellation of this agreement prior to acceptance or delivery of the vehicle;
i) The cost of any damage to the Vehicle or third-party property, subject to the insurance or CDW cover;
j) All government fees and duties etc.;
k) All parking fines, other fines or penalties and associated administration costs incurred in relation to the Vehicle during the Rental Period;
l) Any other fees or charges payable by me pursuant to this Agreement. This includes any costs incurred by JMG (Southern) Limited TA Meridian Motorhomes as a result of any breach by me of the terms of this Agreement
m) Demurrage; the nightly rental rate for the period the Vehicle is off fleet; for example for accident repairs
n) Any additional costs over and above the security deposit value should damages exceed the security deposit value.
o) The cost to recover a Vehicle.
p) In the case of gross negligence JMG (Southern) Limited TA Meridian Motorhomes reserves the right to recover full costs in order to return the motorhome to the state in which it was handed over.
16) Errors in Rental Charges
Total charges as set out therein are not final. I will pay any shortfall in charges to JMG (Southern) Limited TA Meridian Motorhomes and I will receive a refund for any overcharge acknowledged by JMG (Southern) Limited TA Meridian Motorhomes.
17) Security Deposit
There is a refundable GB£1000.00 Security Deposit payable by credit card or debit card. The card should be in the lead drivers name and the amount will be debited from your account immediately. Pre-paid currency cards cannot be accepted. JMG (Southern) Limited TA Meridian Motorhomes reserves the right to increase the security deposit in certain circumstances or for specific events e.g. World Cup events, Festivals, clients travelling with pets, for any other hire where the Motorhome is carrying 4 or more adults and if the security deposit is paid in cash to £1500.00. Cheque payments are not accepted against the security deposit.
a) On taking delivery of the Vehicle, I agree to pay the Security Deposit
b) I irrevocably authorise JMG (Southern) Limited TA Meridian Motorhomes to deduct from the Security Deposit any amounts due by me to JMG (Southern) Limited arising out of this Agreement.
c) The security deposit will be refunded within 7 working days of the vehicle being returned to the depot as per the criteria set out in section 11 Motorhome collection and return and there are no outstanding insurance claims. It will not be refunded on return of the motorhome. If it was paid for in cash, this will be refunded by bank transfer and cheque.
d) Should any damages exceed the security deposit the customer will be responsible to settle all additional costs over and above the security deposit value within 7 days of your hire end date.
Note: Where the hirer has opted for the CDW option and has complied with its terms stated below (clause 27), no excess will be charged in the event of a Road traffic accident (RTA) or collision, but they should be aware that the security deposit will be used to fund any loss or damage what so ever to equipment, fixtures and fittings, windows, valeting or upholstery fees or negligent damage to the vehicle. Should these damages exceed the security deposit held, the customer will be liable for the total cost and the difference will need to be settled within seven days of returning the motorhome.
18) Use of the Vehicle
I agree that during the rental period, I will not and will not allow the Vehicle to be;
a) Driven otherwise than in a cautious, prudent and normal manner;
b) Used in a manner which could cause damage
c) Driven in a prohibited area or in an area other than the areas indicated by me to JMG (Southern) Limited TA Meridian Motorhomes;
d) Driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that permitted by law;
e) Left open whilst the vehicle is unoccupied
f) Left with the ignition key in the vehicle while it is unoccupied
g) Left unoccupied without the TV/DVD covered.
h) Driven by persons : i. Under the age of 25 years; ii. Over the age of 69; iii. Who is not authorised by law to drive the Vehicle. Particulars of a proposed licensed driver of the Vehicle are set out under the heading 'Hire’s name/ contact’ on the Rental Agreement.
i) Damaged by : i. Submersion in water ii. Contact with Salt Water
j) Used for any illegal purpose for any race, rally or contest
k) Used to tow any vehicle or trailer.
l) Used to carry passengers or property for hire or reward
m) Used to carry more persons than is permitted by any relevant authority or detailed in the Vehicle manual or on the Vehicle or specified in this agreement
n) Used to carry volatile liquids, gases, explosives or other corrosive or inflammable material o) Otherwise used in breach of my obligations under this Agreement.
19) Road Restrictions
a) All Vehicles may only be driven on sealed / bitumen roads.
b) I acknowledge that JMG (Southern) Limited reserves the right at any time, at its sole discretion, to restrict vehicle movements in certain areas due to adverse road or weather conditions or any other reasonable cause
20) Alterations to the Vehicle
I shall not make any alterations or additions to the Vehicle without the prior written consent of JMG (Southern) Limited
21) Title to Vehicle
I acknowledge that JMG (Southern) Limited TA Meridian Motorhomes retains title to the Vehicle and its contents and that I possess the goods as a mere bailee only. I do not have any right to pledge JMG (Southern) Limited TA Meridian Motorhomes credit in connection with the Vehicle and agree not to do so. I shall not agree, attempt, offer or purport to sell, assign, sublet, lend, pledge, mortgage, let on hire, or otherwise part with or attempt to part with the personal possession of or otherwise deal with the Vehicle.
All JMG (Southern) Limited TA Meridian Motorhomes motorhome are non-smoking vehicles. JMG (Southern) Limited TA Meridian Motorhomes reserves the right to impose additional Valeting and or Upholstery cleaning fees and charge demurrage should smoke be detected in the motorhome.
JMG (Southern) Limited TA Meridian Motorhomes authorises the use of these vehicles up to the stated number of passengers. Each person is to use the safety restraints provided at all times whilst the vehicle is in motion. Here listed are the numbers of people, including the driver that each motorhome can legally carry: 2 berth = 2 passengers, 4 berth rear double bed, 4 berth U-shaped lounge & 4 berth Luxury = 4 passengers, 6 berth rear double bed & 6 berth bunk beds = 6 passengers. Carrying more than the specified number of passengers is against the law and in breach of this agreement. Child seats are available (fees applicable) and it is the responsibility of the hirer to fit them themselves. Children up to 12 years of age or 135cm in height, which ever they reach first, must use the correct child restraints appropriate for their weight/height under UK law.
I will not allow any animals to be carried in the Vehicle, unless otherwise agreed with JMG (Southern) Limited TA Meridian Motorhomes and an additional security deposit paid and the JMG (Southern) Limited TA Meridian Motorhomes dog policy adhered to.
· Age limits:
o Standard insurance: 25 to 69 years.
o Insurance for over 70’s drivers: 71- 75 years. This is by special request and agreement only with JMG (Southern) Limited TA Meridian Motorhomes & their insurer. JMG (Southern) Limited TA Meridian Motorhomes Hire must be notified at the time of booking should any driver be over the age of 70. Additional information will need to be provided. Cover is not guaranteed.
· Maximum of 3 drivers per rental.
· All drivers must have held a valid licence for more than 3 years than entitles them to drive a UK category B vehicle up to 3500kg GMW.
· Driver must be able to demonstrate that they have driven on a regular basis (More than 3 times per week) for at least 3 years and feel confident to drive a vehicle of the dimensions of our largest motorhome 7.5m long 2.4m wide and 3.2m high.
· Drivers holding only an automatic licence can only hire our auto models and this must be declared at the time of booking.
· All drivers must be present at checkout of the Motorhome. No exceptions can be made.
· Production of a full, valid standard driver's licence, as well as a valid passport are required from all drivers at the start of hire.
· If you have a photocard GB licence we require the photocard and your NI (National Insurance) number to check your licence details on the DVLA’s online system. We are unable to insure you if we have not DVLA checked your licence details.
· If you have a modern Northern Ireland licence we require both the photocard and paper counterpart.
· Your licence address must be your current home address, if not, then in addition to this we require either a utility bill, bank statement which has your name and current address listed
· All drivers who licences are issued outside of the EU or Commonwealth are required to supply a valid International driving permit alongside your standard licence at the start of hire. This must be issued in the country your standard licence was issued and confirm you are able to drive a UK category B vehicle up to 3500kg GMW.
· Should any driver fail to present all correct documentation and identification on collection of the motorhome or do not meet the driver requirements stated in the terms and conditions, then JMG (Southern) Limited TA Meridian Motorhomes will be unable to release the motorhome and no refunds will be given.
· Endorsements on licences: you must declare at the time of booking if there are any endorsements on your licence. JMG (Southern) Limited TA Meridian Motorhomes can accept up to 3 speeding points that occurred within the last 3 years (charges apply). For more than 3 points, for any conviction other than for speeding, including the following codes: AC, BA, CD, DD, DR, IN, LC, MS, UT, MR and TT or for any driver disqualification within the last 5 years JMG (Southern) Limited TA Meridian Motorhomes may not be able to get cover for.
· Insurance claims: You must declare at the time of booking if you have made or had vehicle insurance claim made against you within the last 5 years. JMG (Southern) Limited TA Meridian Motorhomes may not be able to get cover should you have had 2 or more claims within the last 3 years.
· Driver occupations: you must declare your occupation on collection of the vehicle. JMG (Southern) Limited TA Meridian Motorhomes may not be able to offer cover for the following occupations:
o Sports personalities Musicians Entertainers
o Serving Foreign Armed services personal/ Embassy employees based in the UK
o Students under the age of 30 Should the driver not disclose that they fulfil one of the above occupations even in a part time capacity, this will render the agreement as void and the hirer will be fully liable.
· Drivers are personally liable for all legal penalties (e.g.: parking tickets, congestion charges, speeding fines) which are incurred during the period of hire.
· JMG (Southern) Limited TA Meridian Motorhomes is unable to insure any driver with no fixed abode.
· This insurance policy does not provide cover for persons who have any pre-existing medical conditions, which affect driving ability
(provided all the personal information supplied is correct) The Vehicle is insured for damage to the Vehicle and the property of a third party; but does not include any personal insurance for the customer (including death or bodily injury to the driver) or cover any personal possessions.. The hire rate quoted includes a standard excess of GB£1000.00 per accident or reported incident. In the event of any damage to either the vehicle or third-party property, the hirer will be liable for the first GB£1000.00 per claim. Only persons named on the Rental Agreement are insured to drive the vehicle. Please note that no insurance cover (including CDW) is offered for overhead damage, any damag